Terms
Terms and Conditions
Published 15 October 2026Effective 15 October 2026
Provider and scope
These terms apply to services supplied by Longevity Health Clinic PTY LTD (ABN: 55 698 352 902), trading as Longevity Health Clinic (“LHC”). Contact admin@longevityhealthclinic.com.au, 0492 811 098 or Suite 45 Riva Office, 2/14 Edgewater Court, Robina, Gold Coast, QLD. Before payment, LHC will identify the service provider, inclusions, exclusions, total price, payment schedule and applicable service terms. If a doctor or other practitioner contracts separately with you, their identity, fees and separate terms will be disclosed before you commit.
Assessment and ongoing care
The initial assessment costs $399 AUD as a one-off payment and includes one GP consultation, one nutrition consultation, the Standard Blood Panel and a 30-day roadmap. The Standard Blood Panel covers full blood count, liver and kidney function, cholesterol, blood-sugar markers (fasting glucose and HbA1c) and inflammation (hs-CRP), and its cost is covered by the $399 fee. The price may increase if your doctor recommends further testing or if you choose the optional Hormone Panel add-on (from +$89). Any additional services or tests beyond the Standard Panel are optional and will be explained and priced before you agree. There is no obligation to continue. Optional ongoing care is charged separately, and the $399 assessment fee is not credited towards ongoing plans. All prices include GST.
Six- and 12-month programs depend on the care plan recommended by your doctor. As a guide, they cost approximately $400 AUD per month, subject to an individual quote — around $2,400 over six months or $4,800 over 12 months. This figure is indicative only. The assessment fee is not credited towards the program. Your quote will state the actual full price, inclusions, exclusions, payment schedule and cancellation terms. These plans do not automatically become recurring memberships. All consumer prices include applicable GST and unavoidable charges.
6- and 12-month programs
Minimum term. Our 6- and 12-month programs have a minimum commitment of 3 months. This covers the initial assessment, planning and early review work the program is built around.
Cancelling. You can cancel at any time. If you cancel within the first 3 months, the 3-month minimum still applies and is payable. After the first 3 months, you can cancel at any time with no further commitment.
Refunds on early exit. Once your program has started, fees for services already delivered are non-refundable. If you have prepaid for time beyond the point your cancellation takes effect — and beyond the 3-month minimum — we refund the unused portion on a pro-rata basis.
Unused sessions. Sessions included in your program but not yet used at the time you cancel are not separately refundable, but where practical we will offer to use them before your cancellation takes effect.
Price changes. Your program price is fixed for the term you sign up for. Any change to pricing applies only to a new term, and we will let you know before it takes effect.
All prices include GST. These terms are part of your individual program agreement and sit alongside your rights under the Australian Consumer Law, which are not excluded.
Clinical services and website information
Website content and downloadable guides provide general information. They do not diagnose a condition or replace an individual assessment. Recommendations depend on clinical suitability and informed consent. Purchasing an assessment or membership does not guarantee any particular treatment or outcome. Individual outcomes vary.
LHC is not an emergency service. Call 000 in an emergency. Provide accurate information relevant to your care, including medications and allergies, and tell your practitioner about material changes. Telehealth may not be suitable for every concern; your practitioner may recommend in-person or urgent care. These responsibilities do not reduce LHC’s duties to provide services with due care and skill.
Assessment cancellation and refunds
If you cancel your $399 assessment at least 24 hours before the scheduled start of your first appointment, LHC will refund the assessment fee in full. For other assessment cancellations, LHC will refund the portion of the fee attributable to services and tests that have not been provided, with an itemised explanation of the calculation. Your Australian Consumer Law rights remain unchanged.
For a missed appointment, contact LHC to reschedule.
Membership plans and payment
These terms apply to the Precision Nutrition and Nutrition + Performance memberships. They do not automatically apply to separately quoted doctor-led programs. Membership prices include GST. Membership fees are charged monthly in advance by automatic card or direct- debit payment on the same day each month (your billing date) until you cancel. Membership inclusions are listed on the Ways to Work Together page and confirmed before you join.
Minimum term and cancellation
No lock-in contract or minimum membership term applies. Your membership continues month to month, and is charged automatically on each billing date, until you cancel. You can cancel at any time by emailing admin@longevityhealthclinic.com.au or calling 0492 811 098. LHC will confirm your cancellation, any final payment and the date your access ends in writing within 2 business days.
Cancelling 7 days or more before your next billing date: no further payment is taken. Your membership ends, and your access stops, at the end of the month you have already paid for. Cancelling less than 7 days before your next billing date: one final payment is taken on that billing date. Your membership continues, with full access to all inclusions, until the end of that final paid month. no further payment is taken after that.For example, if your billing date is the 1st of each month and you cancel on 26 March, a final payment is taken on 1 April and your access ends on 30 April. If you cancel on 20 March, no further payment is taken and your access ends on 31 March.
Why 7 days: LHC books medical and clinical staff for each member's appointments ahead of each billing month. The notce period gives LHC enough time to cancel those bookings with its medical staff and to stop your payment before the next charge is processed.Prepaid membership time
Prepaid membership fees are not refundable for a change of mind or voluntary cancellation. Instead, unused prepaid membership time can be frozen or transferred. You may freeze your membership for up to 4 weeks in total per person, per membership year. You may transfer unused membership time to a family member, relative or friend; the transfer must take place within the same year as the membership purchase. Contact LHC to arrange a freeze or transfer. LHC will confirm the unused balance and the freeze or transfer arrangements in writing. If you are charged because of an administrative error (for example, a payment taken after your cancellation took effect, a duplicate payment or an incorrect amount), LHC will refund the incorrect amount in full once the error is confirmed. These options do not replace any refund or other remedy required by Australian Consumer Law.
Automatic billing and price changes
Your billing date, monthly amount and how to cancel are confirmed in writing before your first payment, and each payment receipt shows your next billing date.
LHC will give you at least 30 days’ written notice of any fee increase or material reduction in inclusions. If you cancel because of the change, the 7-day notice period does not apply and no payment is taken at the new price. Prices and agreed inclusions remain unchanged for a paid month unless you expressly agree otherwise.
Consumer rights and concerns
Nothing in these terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded under the Australian Consumer Law, including any entitlement to a refund or cancellation. Services must meet applicable consumer guarantees. Depending on the problem, you may be entitled to rectification, cancellation, a refund or compensation. Contact LHC or use the complaints process.
